Fair, honest, and handled with care.

At Sapphire Purple, we stand behind the quality of every item we create. While our made-to-order products aren't eligible for change-of-mind refunds, we'll always make things right when something genuinely goes wrong.

"Whatever is true, whatever is noble, whatever is right… think about such things." — Philippians 4:8

WHEN YOU'RE ELIGIBLE FOR A REFUND

You may request a full refund or free replacement if your order:

• Arrives damaged or defective
• Is the wrong item, size, or design from what you ordered
• Never arrives (confirmed lost in transit)

HOW TO REQUEST A REFUND

Contact us within 30 days of delivery through our Connect With Us page or at help@sapphirepurple.store, including your order number and a clear photo of the issue. We'll review your request and respond within 1–3 business days.

HOW REFUNDS ARE PROCESSED

Once approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed and to appear on your statement, depending on your bank or card provider.

WHAT'S NOT ELIGIBLE

We're unable to offer refunds for:

• Change of mind or incorrect size selection
• Personalized or customized items (unless damaged or defective)
• Gift cards
• Items reported more than 30 days after delivery
• Delays caused by carriers, customs, or incorrect shipping addresses

LATE OR MISSING REFUNDS

If you haven't received an approved refund after 10 business days, please first check with your bank or card provider, as processing times vary. If you still need help, reach out and we'll gladly assist.

Your trust means everything to us — and we'll always aim to do what's right.